Terms Of Use

Welcome to SkillsHub (the “Site”).

The Site is operated by TTW Pte Limited (“SkillsHub”, “we”, “us” or “our”).


All references to the Site mean both the web and mobile application versions of the website presently located at the following URL: www.skillshub.com.sg.

All references to “using the Site” includes access to and/or use of the Site and our services and functions offered via this Site, including placing orders for purchase of our products.


The terms “you”, “customer(s)” and “your” used below refer to all individuals and/or entities using the Site for any reason.


Set out below are our terms and conditions for your:


  1. use of the Site; and
  2. purchase of our products via the Site


(collectively, the “Terms of Service”).


Please read the Terms of Service carefully before using the Site.

BY USING THE SITE, YOU SIGNIFY THAT YOU AGREE TO THE TERMS OF USE. If you do not agree to the Terms of Service, please do not use the Site.


Your use of the Site is also subject to our Privacy Policy. For more details, please refer to our Privacy Policy


We reserve the right to update or modify the Terms of Service at any time without prior notice. You are deemed to be aware of and bound by any changes to the Terms of Service upon their publication on the Site. Your access or use of the Site or placing an order following any such changes constitutes your agreement to follow and be bound by the Terms of Service as amended.


1.  Site, App and Services


The Site and App is owned and maintained by SkillsHub.  


SkillsHub operates an community marketplace for training through the Site or App, which offers one or more of the following features and services (each a “Service” and collectively the “Services”), mainly for the browsing and purchasing of training courses through the use of Site or App:


  1. access to a collection of information, products, services, data, text, listings, pricing, graphics, images, videos, audio files and other types of works;  
  2. search engines or tools;
  3. blogs, message boards, communication tools;
  4. email or message alerts; and
  5. any other services, features, content or applications that SkillsHub may offer through the Site or App from time to time in our sole and absolute discretion.


SkillsHub reserves the right to change, modify, suspend or discontinue the whole or any portion of the Services, Site or App at any time.  We may also impose limits on certain features or restrict your access to parts or the entire Services, App or Site without notice or liability.


2.  Legal Capacity


Use of the Site is limited to persons who are 18 years or older and who have the legal capacity to enter into and form contracts.


By placing an order for our products via the Site, you represent and warrant that you are 18 years or older and you are legally capable of entering into binding contracts.


If you are below 18 years old, you must obtain consent from your parent(s) or legal guardian(s), their acceptance of the Terms of Service and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of the Site, including your purchase of our products; and (iii) your acceptance and compliance with the Terms of Service. If you do not have consent from your parent(s) or legal guardian(s), you must stop using the Site immediately.


3.  Compliance with our Operating Rules, Notices, & Guidelines


You agree to comply with any and all of our guidelines, operating rules and policies, notices and instructions pertaining to your using the Site, as well as any amendments to the same that may be issued by us from time to time. We reserve the right to revise any of the foregoing at any time and you are deemed to be aware of and bound by such changes upon their publication on the Site.


4.  License


SkillsHub hereby grants you a personal, non-exclusive and non-transferable license to use the Site and/or App, and access and use the Services available via the Site and/or App, subject to the terms set out in these Terms of Use.


You agree not to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to:


  1. any Service;
  2. the Site or App;
  3. any materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site, App or Services (collectively, “Content”),

except, to the extent permitted, with the prior written consent of SkillsHub or unless expressly permitted in these Terms of Use.


Without prejudice to the generality of Clause 3a, you agree not to reproduce, display or otherwise provide access to the Site, App, Services or Content, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of SkillsHub.  


The Site, App and all Content are the copyrighted work of SkillsHub or our content or software providers, and SkillsHub reserves and retains all rights in the Site, App and Content.  


You may not decompile, reverse engineer or otherwise attempt to discover the source code of the App or any Content, except under the specific circumstances expressly permitted by law or SkillsHub in writing.


You may not hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site, App, Services or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.


5.  Lawful Use In Good Faith


You agree to access and/or use the Site only for lawful purposes and in a lawful manner at all times and to conduct any activity relating to using the Site in good faith. Further, you shall ensure that, to the best of your knowledge, any information or data you submit to us or which you post or cause to appear on the Site is true and accurate.


6.  Customer Accounts


Your use of the Site, including your placing orders for our products/services, may require the creation of a customer account with us or for you to provide to us your personal data, i.e.: data that identifies you as an individual, including your name, e-mail address, identification number and phone number. For information on how we use and distribute your personal data, please refer to our Privacy Policy


7.  Responsibility For Your Account Registration Information and Password


To access certain parts of the Site, App or Services, you will be required to sign-up for an account with SkillsHub (“Account”) and select a user name ("User Name") and password ("Password").


You acknowledge that you are responsible for maintaining the confidentiality of your account registration information and password and for maintaining the security of your account. You agree that you will not let anyone other than you use your account registration information or password. You agree to immediately notify us of any unauthorized use of your account registration information or password by contacting us at joy@skillshub.sg. We may at any time in our discretion, request that you update your account registration information and password or forthwith invalidate your account registration information and password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation.


8.  Your submissions and information


You agree to grant us a non-exclusive license to use any and all information that you post on the Site and/or provide to us via other channels of communication, including but not limited to feedback, answers to questions, product reviews, comments, and suggestions (collectively, “Submissions”). When you post Submissions on the Site, you also grant us the right to use the name that you submit or your account username in connection with such Submission. You agree not to submit to us a false name or e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may at any time in our discretion, publish, remove or edit your Submissions.


9.  Terms and conditions of sale


The sale and purchase of our products are subject to the terms and conditions as set out below.


9.1  Product Descriptions and Listed Prices

While we endeavor to provide an accurate description of our products/services, we do not warrant that such description is accurate, current or free from error. All listed prices are subject to taxes, unless otherwise stated. We reserve the right to amend the listed prices at any time without giving any reason or prior notice.


9.2  Placing your Order

You may place an order for our products by completing the order form on the Site and clicking on the “Confirm” button. We will not accept product orders placed in any other manner. You shall be responsible for ensuring the accuracy of your product order.


9.3  Orders are irrevocable and unconditional Offers to Purchase

All orders shall be deemed to be irrevocable and unconditional offers to purchase the relevant product upon the order’s transmission to us through the Site. Nevertheless, in certain circumstances as stated in Clause [9.13 – Order Cancellation], you may request to cancel or amend your product order which we will, in our sole and absolute discretion, endeavor to give effect to on a commercially reasonable effort basis.


9.4  Orders subject to our Acceptance

All orders shall be subject to our acceptance in our sole discretion. We shall indicate our acceptance of your order by sending you a confirmatory email to your email address or a confirmatory message to your customer account inbox. Each order accepted by us in this manner shall constitute a separate sale and purchase agreement between you and us. Once we have accepted your order, we shall be entitled (but not obliged) to process your order without your further consent and without any further reference or notice to you.

For the avoidance of doubt, we reserve the right to decline to accept any order received from or through the Site in our sole and absolute discretion.


9.5  Termination by Seller in the event of pricing error

In the event that the price of a product which you have ordered was misstated on the Site and you have yet to attend the training, we reserve the right to unilaterally terminate the sale and purchase agreement by notifying you of such termination, regardless of whether or not the training is confirmed or payment has been charged to you. Any money received from you in relation to this product purchase shall then be refunded to you.


9.6  Tracking

You may track the status of the training courses at the “Upcoming Training Courses” page of the Site.


9.7  Customer’s failure to attend the training

If you fail to attend the training (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault), without prejudice to any other right or remedy available to us, we may unilaterally terminate the sale and purchase agreement.


9.8  Payment

You may pay for your order using any of the payment methods prescribed on the Site from time to time. When you place an order, actual payment will be only charged upon our acceptance of your order and formation of the sale and purchase agreement. The payment methods may be subject to additional terms as prescribed by us from time to time.

You are subject to the applicable user agreement of your payment method. You may not claim against us or any of our agents for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.


9.9  Failure to pay

If you fail to make any payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to us, we shall be entitled to cancel the sale and purchase agreement or suspend your order on the training course until payment has been made in full.


9.10  Refund of Payment

All refunds shall be made either via the original payment mechanism and to the person or organization who made the original payment or via bank transfer into your or the organization’s bank account, provided that your or the organization’s complete and accurate bank account details are provided to us and our partners.

Both our partners and SkillsHub offer no guarantee of the timeliness of your refund. The processing of payment may take time and it is subject to the respective banks’ and/or payment providers’ internal processing timeline.

All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by our partners unless they inform you otherwise.

All refunds are conditional upon our acceptance of a valid reason and the refunds will be processed by our partners.

SkillsHub reserves the right to modify the mechanism of processing refunds at any time without notice.


9.11  Transfer of Risk of Damage or Loss and Transfer of Property

Risk of damage or loss of the product(s) shall pass to you at the time of delivery, or if you wrongfully fail to take delivery of the product(s), the time when we have tendered delivery of the product(s).

Notwithstanding delivery and the passing of risk of damage or loss of the product(s) or any other provision herein, the property in the product(s) shall not pass to you until we have received in cash or cleared funds payment in full of the price of the product(s) and all other product(s) agreed to be sold by us to you for which payment is then due.

Until such time as the property in the product(s) passes to you, we shall be entitled at any time to demand you to deliver up the product(s) to us and in the event of non-compliance we reserve our right to take legal action against you for the delivery up of the product(s). You shall indemnify us against all loss, damages, costs, expenses and legal fees incurred by us in connection with the assertion and enforcement of our rights hereunder.


9.12  Order Cancellation

At any time before you attend the training, you may request to cancel the sale and purchase agreement by written notice to us at joy@skillshub.sg. If you have already attended the course, no order cancellation is possible.

Without prejudice to any other right of termination herein, in the event that the product(s) in your order are unavailable for any reason, we may at any time stop the training course and/or unilaterally terminate the sale and purchase agreement with immediate effect by written notice to you.


9.13  Payment Amount and Procedure

“How much you need to pay” is an estimated amount that you will be paying after minus off the relevant funding. As some funding are up to certain percentage and might require you to pay the full amount first before the government reimburses back to you, we will advise you on the exact amount after you have signed up the courses with us

After you have signed up the training course with us, we will follow up with you on the payment amount and method which will be made directly to the training provider.


9.14  Applying Government Assistance Scheme

You may apply the government assistance scheme through the relevant links which can be found at “Useful Links”. If you require guidance, please contact Joy at joy@skillshub.sg


9.15  Force Majeure

No party shall be liable for any failure to perform its obligations under these Terms of Use if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.

For purposes of these Terms of Use, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party, and which results in the party being unable to observe or perform on time an obligation under these Terms of Use.  Such circumstance or event shall include strikes, lockouts, industrial action or labor disputes, riots, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, storm, flood, natural physical disasters, epidemic, quarantine restrictions, disruption to supply lines, and general failure or impossibility of the use of aircraft, shipping, aircraft, motor transport or other means of public or private transport, or political interference with the normal operations of any party.


10.  Promotions Code and other Privileges and Programmes


From time to time SkillsHub may run promotions, contests, surveys, privileges and other programmes, subject to additional terms and conditions, which can be found on the Site and are hereby incorporated by reference into these Terms of Use.


Promotions, contests, privileges, and programmes are only valid for the time period specified by SkillsHub and while stocks last basis. No compensation or cash will be offered in the event that a promotion is no longer in stock.


The following terms shall apply to the use of credits, vouchers, coupons and codes (“Promotion Code”):

  1. Each Promotion Code is only eligible for a single use and is only valid for the time period specified by SkillsHub.
  2. Use of any Promotion Code must be indicated at the time of checkout, and all information required by SkillsHub must be provided.  No retroactive use of the Promotion Code is permitted.
  3. Promotion Codes cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, including but not limited to discounted sale items, unless otherwise stated.
  4. A minimum spend may be required before use of the Voucher Code is permitted.
  5. Promotion Code cannot be refunded, redeemed or exchanged for cash.
  6. Resale, transfer and sharing of Promotion Code are strictly prohibited.  In spite of the above, gift vouchers, if offered by SkillsHub, may be purchased by you and given to others.  
  7. No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Promotion Code is allowed.
  8. Promotion Code is non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used.
  9. SkillsHub reserves the right to verify the validity of any Promotion Code and to declare null and void and charge full price for items purchased, any Promotion Code that in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.
  10. SkillsHub reserves the right to vary or impose such other terms and conditions, as we deem appropriate from time to time by posting the varied terms and conditions on the Site or through the App.  


Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash or credit will be offered in lieu of the gift.


SkillsHub's decision on all matters relating to promotions, discounts, Voucher Codes and other privileges is final and binding.


SkillsHub reserves the right to discontinue any promotion, discount, Voucher Code programme, contest, privileges or programme at any time without notice or liability.


11.  Indemnity


You agree to indemnify and hold SkillsHub, and its officers, agents, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:


  1. any use of the Site, App or any Service;
  2. your connection to the Site or App;
  3. your breach of any terms and conditions of these Terms of Use;
  4. your violation of any rights of any third party via the Site, App or any Service;
  5. your violation of any rights of another person or entity; or
  6. your breach of any statutory requirement, duty or law.


12.  Notification of Infringement


SkillsHub reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of the Site, App, Services or Content (“Infringing Material”) and take appropriate action.  If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Site, App or Services, please notify SkillsHub in writing immediately in the form and containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).


All Infringement Notices shall be emailed to SkillsHub at tshiangl@skillshub.sg


SkillsHub will duly consider all Infringement Notices submitted in the above manner.  In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against SkillsHub in respect of any Infringing Material, unless you have first given SkillsHub the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter SkillsHub refuses or fails to remove the Infringing Material within a reasonable time.  Where SkillsHub removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against SkillsHub under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal by SkillsHub.


You acknowledge and agree that SkillsHub has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on or through Linked Sites or other third party sites. 


13.  Jurisdictional Issues


The Site, App and Services are meant for use by residents of Singapore only. SkillsHub makes no representation that the Services and Contents of the Site or App are appropriate or available for use in your location.  Those who choose to access this Site or App from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.


14.  Availability and Changes to the Site


We reserve the right to make any changes to the Site or to discontinue any aspect or feature of the Site without notice. We may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the Site or any part thereof, for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you if any such upgrade, modification, suspension or removal prevents you from using the Site or any part thereof.


15.  Security & Privacy


SkillsHub recognizes the importance of keeping your personal information and data secure and private.  To understand our security and privacy policies and practices, please read our Security & Privacy Policy (http://skillshub.com.sg/pages/25)

Please do not submit any personal information or data without first reading our Security & Privacy Policy which explains our data use and privacy practices in detail.


16.  No Representations or Warranties


The Site and all services, functions and information available via the Site are provided on an “as is” and “as available” basis without representations or warranties of any kind, express or implied, including the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose. All data and/or information made available via the Site are provided for informational purposes only. We shall not be liable to you for any losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with any access, use and/or inability to use the Site.


17.  Comments, Feedback, and Other Information


You may provide or submit comments, feedback, suggestions and other content or information (collectively, “Comments”) so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a Comment.  SkillsHub reserves the right (but not the obligation) to review, remove or edit such content.


You hereby grant SkillsHub a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable license to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any Comments that you provide or publish through or in relation to the Site or App, for any purpose as SkillsHub may require at its sole discretion.  You further agree that SkillsHub may use and publish your name in connection with such Comments.


If you have any questions or concerns about these Terms of Use or any issues raised in these Terms of Use or on the Site or App, please contact us at joy@skillshub.sg


18.  Hyperlinks


SkillsHub may provide links, plug-ins, widgets or other connections to other sites ("Linked Sites") that may be of relevance and interest to users.  SkillsHub has no control over, and is not responsible for the content on or obtained through the Linked Sites or for any damage you may incur from the Linked Sites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Sites) or the availability, accuracy or reliability of any of the Linked Sites. You hereby agree to assume all risk arising from the use of the Linked Sites and hereby irrevocably waive any claim against us with respect to the Linked Sites.  SkillsHub does not endorse, recommend or guarantee any of the Linked Sites, and SkillsHub expressly disclaims all liabilities and responsibilities arising in relation to any Linked Sites.


19.  Intellectual Property


“Intellectual   Property”   means   all   copyright,   patents,   utility   innovations,   trademarks   and   service   marks, geographical indications, domain names, layout design rights, registered designs, design rights, database rights, trade or business names, rights protecting trade secrets and confidential information, rights protecting goodwill and reputation, and all other similar or corresponding proprietary rights and all applications for the same, whether presently existing or created in the future, anywhere in the world, whether registered or not, and all benefits, privileges, rights to sue, recover damages and obtain relief or other remedies for any past, current or future infringement, misappropriation or violation of any of the foregoing rights.


The Intellectual Property in and to the Site and the materials thereon are owned, licensed to or controlled by us, our licensors, service providers, suppliers or merchants. We reserve the right to enforce its Intellectual Property to the fullest extent of the law.  No part of the Site and the materials thereon may be reproduced, modified, transmitted, presented, distributed or republished without our express prior written consent or that of the relevant copyright owners.


The domain name on which the Site is hosted on is the sole property of SkillsHub and you may not use or otherwise adopt a similar name for your own use.


20.  Monitoring of Content


We reserve the right, but shall not be obliged to monitor, screen or otherwise control any activity, content or material on the Site and/or your use of the Site. Should we deem necessary to do so, we may in our discretion investigate any suspected violation of the Terms of Service and may take any rectification action we deem appropriate.


21.  Breach of the Terms of Service


In the event that we in our discretion, consider that your access and/or use of the Site is in breach of the Terms of Service in any way, we reserve the right to take any action we deem necessary, including terminating without notice your use of the Site and, in the case of illegal and/or unauthorized use of the Site (including unauthorized access to secure password-protected portions thereof and/or customer accounts), commencing legal proceedings against you. Unauthorized use of the Site may also constitute an offence under the Computer Misuse and Cybersecurity Act (Chapter 50A) of Singapore. Where this is the case, we will report you to the relevant authorities.


22.  Termination by us


You agree that SkillsHub has the right in its sole and absolute discretion and without notice or liability to:

  1. restrict, suspend, or terminate your access to all or any part of the Site, App or Services; and/or
  2. terminate, deactivate or suspend your Account, delete your Account and all related information and files in your Account,

without assigning any reason.  


Without prejudice to the generality of the above, SkillsHub reserves the right to deactivate your Account if it has been inactive for a period of 10 years or more, or if you are in breach of any of our Terms of Use.  


23.  Cumulative rights and remedies


Unless otherwise provided, the provisions of these Terms of Service and our rights and remedies under these Terms of Service are cumulative and are without prejudice and in addition to any rights or remedies we may have in law or in equity, and no exercise by us of any one right or remedy under these Terms of Service, or at law or in equity, shall (save to the extent, if any, provided expressly in these Terms of Service or at law or in equity) operate so as to hinder or prevent our exercise of any other such right or remedy as at law or in equity.


24.  Relationship of Parties


Nothing in these Terms of Use shall constitute or be deemed to constitute an agency, partnership or joint venture between SkillsHub and you and neither party shall have any authority to bind the other in any way.


25.  Waiver


No waiver of any rights or remedies by SkillsHub shall be effective unless made in writing and signed by an authorized representative of SkillsHub.


A failure by SkillsHub to exercise or enforce any rights conferred upon us by these Terms of Use shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.


26.  Severability


If at any time any provision of the Terms of Service shall be or shall become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of the Terms of Service shall not be affected or impaired thereby, and shall continue in force as if such illegal, invalid or unenforceable provision was severed from the Terms of Service.


27.  Governing law


These Terms of Use and all matters relating to your access to, or use of, the Site, App and the Services shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.


You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.


28.  Customer Service Queries


Should you require assistance from our customer service representatives, please contact joy@skillshub.sg.